TroubleshootingOpenSnax Variant Discounts
BOGO rule broke after i edited it — now nothing gets discounted
had a working buy 2 get 1 free rule for like 3 weeks. went in to change the collection it applied to and saved it. now zero products get the discount. tried deactivating and reactivating. tried cloning it. same result. rule says active but checkout shows full price
J
Jason
April 22, 2026
💬 2 replies▲ 6
2 Replies
TB
Taylor B.✓ Accepted Answer
sam was right — buy quantity was 0. must have cleared it by accident. fixed it and everything is working again. thanks!
8
8 found this helpfulSW
Sam W.
this happened with my pet supplies store. when i edited the BOGO rule the buy quantity reset to 0. check that field — easy to accidentally clear it while editing other parts.
11
11 found this helpful