[{"_1":2,"_275":-5,"_276":-5},"loaderData",{"_3":4},"routes/kb.category",{"_5":6,"_31":32,"_40":41,"_78":79},"app",{"_7":8,"_9":10,"_11":12,"_13":-5,"_14":15,"_16":17,"_18":-5,"_19":20,"_21":-5,"_22":23,"_24":25,"_26":-5,"_27":28,"_29":30},"id","f75ddea6-9603-495d-9127-4aa0bb55de45","name","Snax Variant Discounts","slug","snax-variant-discounts","description","apiKeyHash","$2b$10$2Y6dZlvmAIYZoHRxqEBYVO2LH.RRp4anoRexbsr06l1Ez6r8AMySy","systemPrompt","You are {{chatbot_name}}, the support assistant for {{app_name}} by Snackery Labs.\n\nYOUR ROLE:\nYou are a knowledgeable, helpful support person. You walk merchants through their questions step by step, conversationally, like a real person who knows this product inside and out. You never say \"check out this article\" or \"refer to our docs.\" You ARE the docs. You answer directly.\n\nKNOWLEDGE BASE:\nThe following is everything you know about this app. Answer ONLY based on this content. If the answer is not covered here, do not guess or improvise. Instead, escalate to human support.\n{{kb_content}}\n\nMERCHANT'S STORE CONTEXT:\nThis merchant's store data is provided below. Use it to give personalized, specific answers when relevant. Reference their actual products, variants, and configuration by name when it helps.\n{{store_context}}\n\nESCALATION RULES:\n{{tier_rules}}\n\nTONE: Direct, knowledgeable, warm but not overly casual. No corporate speak. No em dashes. Short sentences. Be specific, not vague.","escalationConfig","welcomeMessage","Hi there! I'm Snax, your support assistant for Variant Discounts. How can I help you today?","shopifyContextFields","chatbotName","Snax","isActive",true,"iconUrl","createdAt","2026-03-30 05:49:53","updatedAt","2026-05-25 04:48:52","category",{"_7":33,"_34":8,"_9":35,"_11":36,"_13":-5,"_37":38,"_27":39,"_29":39},"80eafe7c-b10d-4ca3-830c-c7b0db35ca22","appId","Support","support","position",6,"2026-05-03 00:45:02","catArticles",[42,63,71],{"_7":43,"_34":8,"_44":33,"_45":46,"_11":47,"_48":49,"_50":51,"_52":53,"_54":55,"_37":56,"_57":58,"_59":60,"_27":61,"_29":62},"4a691395-97a7-4441-b664-23423219285d","categoryId","title","Feature requests","feature-requests","contentMarkdown","# Feature requests\n\nFeature requests genuinely shape what we build. We're a small team and most of what's planned next came from merchant suggestions.\n\n## How to submit\n\nUse the **Contact support** modal inside the app and pick **Feature request** as the topic.\n\n## What helps the request land\n\nTell us:\n\n1. **The scenario** — the merchandising goal you're trying to achieve, in your words\n2. **What you tried** — which existing features you used and why they fell short\n3. **Workaround** — what you're doing today as a stopgap (manual selection, separate tools, etc.)\n4. **Urgency** — is this blocking a launch, or a \"would be nice\"?\n\nThe scenario matters more than a specific implementation. \"I need a discount that applies only to repeat customers\" is more useful than \"please add an `is repeat customer` operator\" — it lets us think about the best way to support the goal, which might be a feature you didn't know to ask for.\n\n## How we prioritize\n\nRoughly in this order:\n\n1. **Bugs and regressions** — always first\n2. **Feature requests blocking active customers** — paid, named merchant blocked from a real campaign\n3. **Feature requests with multiple independent merchants asking** — signal of real demand\n4. **Foundational improvements** — performance, reliability, polish\n5. **Single-merchant niche requests** — usually batched up over time\n\nWe don't do public roadmap voting yet. We do try to respond to every request individually with our take.\n\n## When a request might not land\n\nWe're upfront about no's. Common reasons:\n\n- The feature would break Shopify's discount system invariants (e.g. exceeding the 100,000-variant collection ceiling)\n- The scope is way out of category (e.g. building a full email marketing tool)\n- We've evaluated it and decided it adds more complexity than value for most merchants\n\nWe'll usually tell you why and suggest an alternative if there is one.\n\n## Roadmap themes (rough)\n\nWe don't promise dates, but the broad areas we're investing in:\n\n- Better preview tools (visual filtering, bulk approve)\n- More condition types (vendor combinations, customer history)\n- Reporting and analytics on discount performance\n- Multi-currency-aware price conditions\n- Bulk code generation for affiliate/influencer campaigns\n\n## Related\n\n- [Contact support](contact.md)","contentHtml","

Feature requests

Feature requests genuinely shape what we build. We're a small team and most of what's planned next came from merchant suggestions.

How to submit

Use the Contact support modal inside the app and pick Feature request as the topic.

What helps the request land

Tell us:

The scenario — the merchandising goal you're trying to achieve, in your words
What you tried — which existing features you used and why they fell short
Workaround — what you're doing today as a stopgap (manual selection, separate tools, etc.)
Urgency — is this blocking a launch, or a "would be nice"?

The scenario matters more than a specific implementation. "I need a discount that applies only to repeat customers" is more useful than "please add an is repeat customer operator" — it lets us think about the best way to support the goal, which might be a feature you didn't know to ask for.

How we prioritize

Roughly in this order:

Bugs and regressions — always first
Feature requests blocking active customers — paid, named merchant blocked from a real campaign
Feature requests with multiple independent merchants asking — signal of real demand
Foundational improvements — performance, reliability, polish
Single-merchant niche requests — usually batched up over time

We don't do public roadmap voting yet. We do try to respond to every request individually with our take.

When a request might not land

We're upfront about no's. Common reasons:

The feature would break Shopify's discount system invariants (e.g. exceeding the 100,000-variant collection ceiling)
The scope is way out of category (e.g. building a full email marketing tool)
We've evaluated it and decided it adds more complexity than value for most merchants

We'll usually tell you why and suggest an alternative if there is one.

Roadmap themes (rough)

We don't promise dates, but the broad areas we're investing in:

Better preview tools (visual filtering, bulk approve)
More condition types (vendor combinations, customer history)
Reporting and analytics on discount performance
Multi-currency-aware price conditions
Bulk code generation for affiliate/influencer campaigns

\n\n

Contact support

\n","excerpt","How to suggest something new and how we prioritize.","status","published",0,"isFeatured",false,"viewCount",107,"2026-05-03 00:45:14","2026-07-21 19:51:37",{"_7":64,"_34":8,"_44":33,"_45":65,"_11":66,"_48":67,"_50":67,"_52":68,"_54":55,"_37":56,"_57":58,"_59":69,"_27":70,"_29":70},"d809c28d-cf04-4030-9e6a-6a1c06afbe55","Contact support","contact-support","## Contact support\n\nThe fastest way to get help is the **Contact support** modal inside the app — your store URL and plan are auto-included so we can investigate immediately.\n\n### In-app\n\n1. Open the app\n2. Go to the **Home page** (scroll to the bottom) or **Settings**\n3. Click **Contact support**\n4. Pick the topic (Bug report, Feature request, Account, Billing, General)\n5. Add your name, email, and a description\n6. Click **Send**\n\nWe respond within 24 hours. Priority support customers (Growth plan) get same-business-day responses.\n\n---\n\n### Submit a ticket\n\nPrefer to submit a ticket directly? Use our support portal to track your request and see replies in one place.\n\n[Submit a support ticket →](https://support.snackerylabs.com/tickets/new)\n\n---\n\n### What to include in your message\n\n**For bug reports:** The rule title or ID, product/variant expected to be discounted, screenshot of cart or checkout, what you expected vs what happened.\n\n**For feature requests:** The merchandising scenario you are trying to solve, what you have tried, and how urgent it is.\n\n**For billing questions:** Your store URL, the plan you are on or trying to switch to, and a description of the charge or issue.","How to reach us when you need help.",102,"2026-05-04 20:40:03",{"_7":72,"_34":8,"_44":33,"_45":65,"_11":73,"_48":74,"_50":75,"_52":68,"_54":55,"_37":56,"_57":58,"_59":76,"_27":77,"_29":62},"19ec85c3-f07b-467d-9216-a05e66eb8303","contact","# Contact support\n\nThe fastest way to get help is the **Contact support** modal inside the app — your store URL and plan are auto-included so we can investigate immediately.\n\n## In-app\n\n1. Open the app\n2. Go to the **Home** page (scroll to the bottom) or **Settings**\n3. Click **Contact support**\n4. Pick the topic (Bug report, Feature request, Account, Billing, General)\n5. Add your name, email, and a description\n6. Click **Send**\n\nWe respond within 24 hours. Priority support customers (Growth plan) get same-business-day responses.\n\n## What to include in your message\n\nHelpful details depend on the issue:\n\n**For bug reports:**\n\n- The rule title or ID involved (if applicable)\n- The product/variant you expected to be discounted\n- Screenshot of the cart or checkout page\n- What you expected to happen vs what did happen\n\n**For feature requests:**\n\n- The merchandising scenario you're trying to solve\n- What you've tried so far\n- How urgent — is this blocking you, or nice-to-have?\n\n**For billing questions:**\n\n- Your store URL\n- The charge date or amount in question\n- Whether you've already cancelled\n\n## What we can't help with via support\n\n- Shopify-side issues (we'll point you to Shopify support)\n- Theme customization beyond what the app touches (none of it, really — see [Theme compatibility](/theme-compatibility))\n- Custom development on your store (we don't do contract work)\n\n## Related\n\n- [Feature requests](feature-requests.md)\n- [Refund policy](/refund-policy)","

Contact support

The fastest way to get help is the Contact support modal inside the app — your store URL and plan are auto-included so we can investigate immediately.

In-app

Open the app
Go to the Home page (scroll to the bottom) or Settings
Click Contact support
Pick the topic (Bug report, Feature request, Account, Billing, General)
Add your name, email, and a description
Click Send

We respond within 24 hours. Priority support customers (Growth plan) get same-business-day responses.

What to include in your message

Helpful details depend on the issue:

For bug reports:

The rule title or ID involved (if applicable)
The product/variant you expected to be discounted
Screenshot of the cart or checkout page
What you expected to happen vs what did happen

For feature requests:

The merchandising scenario you're trying to solve
What you've tried so far
How urgent — is this blocking you, or nice-to-have?

For billing questions:

Your store URL
The charge date or amount in question
Whether you've already cancelled

What we can't help with via support

Shopify-side issues (we'll point you to Shopify support)
Theme customization beyond what the app touches (none of it, really — see Theme compatibility)
Custom development on your store (we don't do contract work)

\n\n

Feature requests
Refund policy

\n",62,"2026-05-23 03:31:09","navCategories",[80,103,121,130,176,214,244,270],{"_7":81,"_34":8,"_9":82,"_11":83,"_13":-5,"_37":56,"_27":84,"_29":84,"_85":86},"1c07645e-2af0-4c81-a688-0c0d559528d3","Getting started","getting-started","2026-05-03 00:45:01","articles",[87,91,95,99],{"_7":88,"_45":89,"_11":90},"61d66d43-227f-4bff-9d39-83fc52091dbb","Creating your first rule","creating-your-first-rule",{"_7":92,"_45":93,"_11":94},"3b701eee-98e7-49db-93e6-cc8c59579dcd","Installing the app","installation",{"_7":96,"_45":97,"_11":98},"d0068517-5784-409b-8b91-54fce5e2972e","Anatomy of a rule","rule-anatomy",{"_7":100,"_45":101,"_11":102},"110bfc20-1a71-4ccd-9e36-729f80e2f56c","Using rule templates","using-templates",{"_7":104,"_34":8,"_9":105,"_11":106,"_13":-5,"_37":107,"_27":84,"_29":84,"_85":108},"93dbab03-7291-4536-b536-369e54b9ea26","Rule types","rule-types",1,[109,113,117],{"_7":110,"_45":111,"_11":112},"af69c6c6-fbe1-4f78-b27e-c554c72c9fc2","Amount Off rules","amount-off",{"_7":114,"_45":115,"_11":116},"43712e09-44c1-4042-a9f2-3bd8d70e2977","Buy X Get Y rules","buy-x-get-y",{"_7":118,"_45":119,"_11":120},"afc49071-0760-4f97-ae33-5b31d050a3c3","Free Shipping rules","free-shipping",{"_7":122,"_34":8,"_9":123,"_11":83,"_13":-5,"_37":107,"_27":124,"_29":124,"_85":125},"8cd7f53e-d6e2-4681-944b-7c1cdab1bfd2","Getting Started","2026-07-21 19:51:30",[126],{"_7":127,"_45":128,"_11":129},"a3c66611-13ca-4cda-8302-942e3389eef1","How rules stay up to date automatically","how-rules-stay-up-to-date",{"_7":131,"_34":8,"_9":132,"_11":133,"_13":-5,"_37":134,"_27":84,"_29":84,"_85":135},"97254dc0-0106-43ea-b731-d220b9cc5fbc","Conditions","conditions",2,[136,140,144,148,152,156,160,164,168,172],{"_7":137,"_45":138,"_11":139},"eec65e36-1c7f-4921-8302-80a54458dcdd","AND / OR logic","and-or-logic",{"_7":141,"_45":142,"_11":143},"e50df04f-20dd-46cb-9a9a-22388581950d","Filter by collection","filter-by-collection",{"_7":145,"_45":146,"_11":147},"cf12514b-7210-4923-b3b8-e0feb3663cc4","Filter by inventory","filter-by-inventory",{"_7":149,"_45":150,"_11":151},"d8f47a00-1bd2-4a6f-ace3-13546ed8b926","Filter by price range","filter-by-price",{"_7":153,"_45":154,"_11":155},"5ba83163-cf01-4826-9bee-79b1ea6d65e8","Filter by sale status","filter-by-sale-status",{"_7":157,"_45":158,"_11":159},"1e66bf3f-dfef-485a-8465-4474c61f11db","Filter by SKU","filter-by-sku",{"_7":161,"_45":162,"_11":163},"156df971-ca6c-4176-8237-9f7a42eb95cd","Filter by tag","filter-by-tag",{"_7":165,"_45":166,"_11":167},"4c394a99-5f4f-4906-ae8c-30829c2d28ae","Conditions overview","conditions-overview",{"_7":169,"_45":170,"_11":171},"8d744bc7-1086-4a04-8fd4-a199b5d4f157","Product Option conditions (Growth)","product-options",{"_7":173,"_45":174,"_11":175},"db62cd9c-d1c5-431d-84d8-38def4935e5f","Variant metafield conditions (Growth)","variant-metafields",{"_7":177,"_34":8,"_9":178,"_11":179,"_13":-5,"_37":180,"_27":84,"_29":84,"_85":181},"206d6453-c173-47a7-afb8-a274744b90a8","Features","features",3,[182,186,190,194,198,202,206,210],{"_7":183,"_45":184,"_11":185},"3e9212d6-8c45-48ca-90d9-eb3a4615ef6a","Automatic vs code-based discounts","automatic-vs-code",{"_7":187,"_45":188,"_11":189},"f6ab66e9-98ee-43ba-89bd-a0bbbbe5c513","Cloning rules (Growth)","clone-rules",{"_7":191,"_45":192,"_11":193},"6cdaff14-0f65-4717-8d1e-45efa12390bc","Export matched variants to CSV (Growth)","csv-export",{"_7":195,"_45":196,"_11":197},"b74149b2-9ec9-476b-b317-10c3b560266e","Customer eligibility","customer-eligibility",{"_7":199,"_45":200,"_11":201},"38b32628-bf18-4c77-9501-dee282057e86","Discount combinations","discount-combinations",{"_7":203,"_45":204,"_11":205},"84a1b098-8b42-4bfd-977a-d7fc60c76d0a","Live variant preview","live-variant-preview",{"_7":207,"_45":208,"_11":209},"d1a869f4-f269-4dbb-b2d5-3b11902484a6","Markets and sales channels","markets-and-channels",{"_7":211,"_45":212,"_11":213},"34de5381-e50a-464c-b665-901c4d227411","Scheduling rules","scheduling",{"_7":215,"_34":8,"_9":216,"_11":217,"_13":-5,"_37":218,"_27":84,"_29":84,"_85":219},"fdeec69c-eaf9-4c00-abb5-9289457b152b","Billing","billing",4,[220,224,228,232,236,240],{"_7":221,"_45":222,"_11":223},"a11bba43-ef8c-4682-a4da-c81a14bfebad","Canceling and re-subscribing","canceling-and-resubscribing",{"_7":225,"_45":226,"_11":227},"becc9b95-2073-4397-a735-06358c54ac37","The free trial","free-trial",{"_7":229,"_45":230,"_11":231},"1343d228-9bf2-4217-b5c9-58b754486074","Managed Pricing — what to expect at checkout","managed-pricing",{"_7":233,"_45":234,"_11":235},"7df91eb8-1f3f-4738-820e-922863966a42","Plans and pricing","plans",{"_7":237,"_45":238,"_11":239},"f1b4b9db-5ff6-44f9-b6c1-5acf085a8903","Promo codes","promo-codes",{"_7":241,"_45":242,"_11":243},"0452fb50-d1df-482a-8fac-9228f81c1264","Refund policy","refund-policy",{"_7":245,"_34":8,"_9":246,"_11":247,"_13":-5,"_37":248,"_27":39,"_29":39,"_85":249},"0a99b2f4-60e7-417a-bdd0-a5dee4eac9ba","Troubleshooting","troubleshooting",5,[250,254,258,262,266],{"_7":251,"_45":252,"_11":253},"e97dd3c7-0499-4002-ba05-92ac698913a6","How many items can one rule cover?","100-variant-limit",{"_7":255,"_45":256,"_11":257},"9125d445-44e8-4e42-8a6c-e6f7e83b7422","Overlapping rules — only one discount applies","overlapping-rules",{"_7":259,"_45":260,"_11":261},"dc204d3d-96bd-4ed5-aeae-de336e88c2e8","Rule matches no variants","rule-matches-no-variants",{"_7":263,"_45":264,"_11":265},"833d909d-aced-4a93-815c-447fa577f596","Rule isn't applying at checkout","rule-not-applying",{"_7":267,"_45":268,"_11":269},"9d11b141-72c3-459e-9036-dbdc5609d792","Theme compatibility","theme-compatibility",{"_7":33,"_34":8,"_9":35,"_11":36,"_13":-5,"_37":38,"_27":39,"_29":39,"_85":271},[272,273,274],{"_7":43,"_45":46,"_11":47},{"_7":64,"_45":65,"_11":66},{"_7":72,"_45":65,"_11":73},"actionData","errors"]