Contact support

The fastest way to get help is the Contact support modal inside the app — your store URL and plan are auto-included so we can investigate immediately.

In-app

1. Open the app
2. Go to the Home page (scroll to the bottom) or Settings
3. Click Contact support
4. Pick the topic (Bug report, Feature request, Account, Billing, General)
5. Add your name, email, and a description
6. Click Send

We respond within 24 hours. Priority support customers (Growth plan) get same-business-day responses.

What to include in your message

Helpful details depend on the issue:

For bug reports:

• The rule title or ID involved (if applicable)
• The product/variant you expected to be discounted
• Screenshot of the cart or checkout page
• What you expected to happen vs what did happen

For feature requests:

• The merchandising scenario you're trying to solve
• What you've tried so far
• How urgent — is this blocking you, or nice-to-have?

For billing questions:

• Your store URL
• The charge date or amount in question
• Whether you've already cancelled

What we can't help with via support

• Shopify-side issues (we'll point you to Shopify support)
• Theme customization beyond what the app touches (none of it, really — see Theme compatibility)
• Custom development on your store (we don't do contract work)

Related

• Feature requests
• Refund policy