Contact support

## Contact support The fastest way to get help is the **Contact support** modal inside the app — your store URL and plan are auto-included so we can investigate immediately. ### In-app 1. Open the app 2. Go to the **Home page** (scroll to the bottom) or **Settings** 3. Click **Contact support** 4. Pick the topic (Bug report, Feature request, Account, Billing, General) 5. Add your name, email, and a description 6. Click **Send** We respond within 24 hours. Priority support customers (Growth plan) get same-business-day responses. --- ### Submit a ticket Prefer to submit a ticket directly? Use our support portal to track your request and see replies in one place. [Submit a support ticket →](https://support.snackerylabs.com/tickets/new) --- ### What to include in your message **For bug reports:** The rule title or ID, product/variant expected to be discounted, screenshot of cart or checkout, what you expected vs what happened. **For feature requests:** The merchandising scenario you are trying to solve, what you have tried, and how urgent it is. **For billing questions:** Your store URL, the plan you are on or trying to switch to, and a description of the charge or issue.